1-833-ZARA-LED
Welcome to the ZARA LED website. If you wish to purchase from our on-line Website, you accept these conditions. Please read them carefully.
ZARA LED reserves the right to modify or change the Terms and Conditions or its pricing at any time without prior notice to you.
ZARA LED also reserves the right to who it may sell its products too.
Disclaimer:
ZARA LED attempts to ensure that the content on this website is complete and correct. ZARA LED does not guarantee that information on this website will be free from errors, inaccuracies, or omissions, including price or product description. ZARA LED reserves the right to correct any errors, inaccuracies, or omissions or to change or update the content without prior notice to you. Further, ZARA LED reserves the right to refuse or cancel any orders containing errors, inaccuracies, or omissions and to cancel these orders at any part of the ordering process.
Warranty:
All products sold by ZARA LED are covered by the manufacturer’s warranty that guarantees the electrical functioning of the item, based on each product’s warranty from the date of purchase. If you have purchased a product from us and find it to be defective, please contact us for manufacturer warranty information. Be sure to have proof of purchase to ensure proper warranty credit. All lighting fixtures and bulbs, including those that ship with products are excluded from this warranty. Also excluded from the warranty are poles, brackets, or any hardware which are covered by separate manufacturers’ warranties. The protection of this warranty is contingent upon the proper installation of the item by a licensed professional.
Please note that this warranty does not guarantee the durability of finishes on outdoor products. All outdoor products carry a 30-day warranty on finishes. No exceptions.
Reimbursement for any electrical service necessary to remove a defective item and install a replacement is not the responsibility of ZARA LED.
Sales Tax:
We are obligated by Texas state law to charge sales tax on items delivered to a Texas address. Deliveries to all other areas are tax-exempt.
Order Accuracy:
You will receive an order confirmation email with a list of all items ordered. Please check this email to confirm its accuracy and contact us immediately if you have any questions. ZARA LED is not responsible for items purchased in error and will not assume any cost to exchange items ordered in error.
Pricing and Product Description Discrepancies:
ZARA LED makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate as the pictures, descriptions, and specifications are provided by the manufacturers. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped.
The pictures, descriptions, and specifications of the items on the ZARA LED website are provided by the manufacturers. Pictures are professionally photographed and are the same as or similar to manufacturers printed or online catalog. Products may vary from their photos, however, as a result of selected features, such as finish or glass, or variations in computer monitor resolution and color. ZARA LED is not responsible for variations in product images or specifications, including images where the manufacturer uses one image of a product that has many different variations, including finishes.
Changing or Cancelling your Order:
ZARA LED attempts to process orders as soon as they are submitted. We will make every effort to handle these with the same speed and efficiency as we handled the original order. However, we cannot accept changes or cancellations for orders that have already been processed or shipped.
Customers wishing to change or cancel their orders may contact us before 2 pm from Monday to Friday. If you need to contact us for a cancellation or a change after 3 pm Monday to Friday, please email your request. We will confirm all requests for a change or cancellation. If you do not receive a confirmation, the request was not received. Please contact us again.
The following orders cannot be canceled at any time:
- Custom-made items
- Custom Quotes
- Large orders (10 or more of the same item)
- Orders over $2000.00
- Orders under $50.00
Refused Deliveries:
Please understand that once your order has been shipped, or is in the process of shipping from one of our suppliers, it cannot be canceled. Please do not refuse delivery of the item. In order to process your return properly, please follow the standard procedure to return the item.
If the product is refused upon delivery, the standard return policy will not apply. The customer will be responsible for the manufacturer’s restocking fee which will be a minimum of 30% of the purchase price of the item; as well as both initial and return freight charges.
Delivery:
We offer free ground shipping for specific Products in the United States on most orders over $1500.00. All orders under $1500.00 will be charged a certain shipping and handling fee. If an order is modified after the time of sale and the order balance falls below $1500.00, the customer will be charged a shipping and handling fee.
Free shipping does not apply to selected manufacturers, sale items, and oversized or special order items. We will notify you of the additional charges when the order is received if applicable.
We ship within the 48 states in the United States We do not ship to Hawaii and Alaska.
We are unable to ship to P.O. Boxes or Military APO/FPO addresses.
Most shipments will ship via USPS, UPS Fed Ex or any other 3rd party carrier.
Shipping fees are based on a per item charge based on the weight of the item, the size of the box, and the final destination. Delivery of in-stock items can take from 3 to 21 business days depending on the final destination of where the product is being delivered.
Shipping charges incurred due to incorrect address, zip code, or the refusal of an item will be charged back to the customer.
If a product is back-ordered and has a lead time exceeding 60 days, ZARA LED will notify you and provide 24 hours to cancel the order of the back ordered product free of charge.
If your purchase or project is time-sensitive, we suggest that you contact us to inquire about expedited shipping services.
We are not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and has been inspected.
If you require a signature service, please place your order with a sales representative. Signature service is not included in our default shipping service, and ZARALED cannot be liable for items lost in shipment. It is the buyer’s responsibility to make sure that the items will be received by someone should the buyer not be present to receive the package (Hence the reason we provide the tracking number and delivery date). The buyer must contact the seller within 3 days after it has exhausted all attempts with the carrier to resolve lost shipment from date carrier states delivery.
ZARA LED, LLC passes the responsibility for delivery to the carrier at the time that the carrier picks up at our warehouse. Losses that occur during shipment are the responsibility of the carrier. ZARA LED, LLC will provide you (the buyer) with a tracking number and a toll-free number for the carrier. It is the buyer’s responsibility to contact the carrier and make every effort to resolve the dispute with the carrier. It is the buyer’s responsibility to contact ZARA LED, LLC, and notify us of any loss before the claim process can begin in cases ZARA LED, LLC has prepaid and added freight to your order. In cases where your order has shipped on any account other than one belonging to ZARA LED, LLC recovering losses is entirely up to you (the buyer) to take up with the carrier. ZARA LED, LLC is not responsible for claims filed on any second or third party shipping accounts. Our standard method of shipping within the United States is UPS Ground Service, FedEx Ground Service, or USPS. Unfortunately, on rare occasions, ZARA LED, LLC website may miscalculate freight charges. If any additional shipping cost is incurred due to miscalculation we will make every effort to contact you (the buyer) prior to shipment. We will not accept or ship the order until you (the buyer) have agreed to the new shipping charges.
Some larger items or orders may have to be shipped via a common carrier. In this case, you are responsible for removing the items off the back of the truck to your home. A responsible party, over 18 years of age, must be present to accept delivery and sign for the shipment. Extra charges may apply to common carrier truck shipments and you will be notified of these prior to shipping. Oversized items may be subject to additional shipping charges.
Note: We do not ship to Hawaii and Alaska.
Accepting Shipments and Damaged Goods:
Before accepting the delivery, you are required to inspect each and every box for damaged or missing items. By accepting delivery of a shipment, you acknowledge that the items were received in 100% usable condition and that you have received every item listed on the packing slip. Please be aware to note on the shipping receipt any and all visible damage to the packaging of your items. Customers who sign for the delivery and fail to notate any damage on the delivery receipt, assume responsibility if the merchandise is damaged. Any damages not noted on the delivery receipt may be exempt from any refunds or credits.
Returns:
Refunds will only be issued under the following conditions:
The customer must notify us in writing via email or fax within 15 days of receipt of the delivery that they wish to return the product. Returns cannot be accepted 15 or more days after delivery. A customer service representative will provide you with instructions for returning the product using a Return Merchandise Authorization number. Returns will not be accepted without a Return Merchandise Authorization number.
In order to keep our low prices, the items must be suitable for resale. The customer will be responsible for a minimum 30% restocking fee, the original shipping fees incurred by ZARA LED, as well as all return shipping and handling fees. Once we have received the returned item and inspected the item for damage, a refund will be issued.
We cannot accept returns of merchandise that have been installed, altered, or damaged in any way.
To return a product, you must request a Returned Merchandise Authorization Number prior to returning the product. Products without a valid RMA number will not be accepted or refunded. A Return Merchandise Authorization may be requested by contacting us. Once we issue an RMA, we must receive the product within 15 days or no refunds will be given.
When returning an item, please be sure to pack the product properly. Please write the Return Merchandise Authorization number provided to you on a blank piece of paper, and tape it to the package. Use all original packaging materials, original box and all parts and accessories must be included. There should be no signs of installation, cut wires, alteration, or missing parts. We recommend that you purchase shipping insurance, and obtain tracking information. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as to what to do with the damaged product. We will hold your product for 20 days, after which the product will be destroyed.
We must receive the returned item within 15 days of the date the Return Goods Authorization was issued.
You may have the option to return your products to our showroom location. Please call for more information regarding in-store returns.
All returns will be inspected and tested before a refund is issued. If an item fails inspection, you will be notified. We will hold your product for up to 20 days before an item is destroyed, and a credit will not be issued.
The following types of items and orders are not eligible for returns or refunds.
- Customized products
- Large orders (10 or more of the same item)
- Custom quotes
- Made to Order Products
- Lighting
- Lampshades
- Discount or clearance products, except for damaged or defective shipments
- Any item that has been assembled, installed, modified or used in any way
- Items without prior authorization
- Items received more than 15 days ago
- Any item without all original packaging
- Items that were authorized for return more than 15 days ago